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Common Questions

Will Invisible Fence® Brand work for me?


With a 99.2% success rate, and more than 20,000 happy Northwest customers, we can still say Invisible Fence® Brand is not a fit for everyone.

When we visit you, we ask a lot of questions. Together we consider many variables to determine whether an Invisible Fence® Brand solution is a fit for you and your pet(s).

We want your solution to accomplish your goals and give you the peace-of-mind you are looking for…at a price that works for your budget.  If we do not think that can be accomplished, we will tell you.

We recognize and appreciate the uniqueness of every pet, family, and property. While your concern may be one-of-a-kind, we’ve likely designed solutions for a similar situation in the past. Your experienced consultant will design a solution that is perfectly suited to your goals and your pet’s special needs.

Read what our customers have to say. Then contact us and decide for yourself.


How will Invisible Fence® Brand work in my yard?

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The Invisible Fence® Brand outdoor solution is designed to fit any property, whether you own part of an acre or more than twenty, whether you have one pet or many. The system is customized to meet the specific needs of your pet and family.

The concept is simple: a transmitter, typically mounted in a garage or outbuilding, sends a radio signal through an antennae cable that defines your pet’s boundary. Your pet wears a patented Computer Collar® that picks up our coded signal and lets him know when he's near the edge of his boundary.

An Invisible Fence® Brand boundary goes practically anywhere - through hilly, rocky terrain, wooded areas, or even under water - all at less than 25% of the cost of conventional fencing. 

Economical. Low Maintenance. Easy.


What does it mean to train my pet?

Our certified Perfect Start™ trainers bring an average of 10 years’ experience to your home to provide the highest quality of training customized for you and your pet.

Typically, you will see your trainer several times over a one or two week period.

Your trainer will ensure each pet receives the time and attention it needs to comfortably learn its new rules, both in your yard and inside your home.

Perfect Start™ Training, developed by our own local training team, now utilized nationally by the Invisible Fence® Brand dealer network, uses a scientifically certified* training protocol to make it easy and stress-free for you, your family, and your pet.

 *Perfect Start™ Training has been evaluated and endorsed by Animal Behaviorist Daniel Q. Estep, Ph.D., C.A.A.B. Animal Behavior Associates, Inc., Littleton, CO.


When will my new puppy be old enough to train and big enough to wear a collar?

Our revolutionary Perfect Start® Training makes it possible for us to teach puppies and kittens starting as young as 8 weeks-old as long as they have lived in their new home for at least one week, and weigh at least 3 pounds to wear our Computer Collar® comfortably.

Ask about our new Microlite™ Computer Collar®. The smallest, smartest and most stylish collar available.

Current customers,
please ask about our popular Microlite™ upgrade program.


I have three dogs. Two are really smart, but the third ... not so much. Can they all be trained?

We believe all dogs are smart, but some have learning styles that require more creativity and patience. In fact, there are many things that can impact any animal’s ability to grasp new concepts: breed characteristics, temperament, medical issues, past experiences, and the learning environment itself, to name a few.  

When we work with each of your pets, rest assured they will learn what they need to, but on their own terms and in their own time. Our goal is to guide the discovery process and create opportunities for each pet to safely and confidently learn their new rules.

 

Regardless of their companion's perceived intelligence, most customers are amazed how quickly and easily their pets learn the system.


I live on a lake. I want to let my dog swim...but not swim away...or visit my neighbors. Can you help?

To the delight of hundreds of water dogs, we’ve installed systems in just about every lake in Western Washington. Designs can allow access to lake and dock, yet prevent your dog from swimming away or using the beach to access your neighbor.

Lakes, streams, ponds, waterfalls, you name it. We have designs to grant or deny access to most bodies of water. We can even design systems to grant partial access, such as to allow your dog to take a drink from your pond, but not allow him to submerge himself and damage your liner.

No idea is too far-fetched for us to consider. If there’s a way, we’ll find it.


Can you keep my dog out of my garden but allow my cat to be in it?

Invisible Fence® Brand offers the only solution that can simultaneously keep your dog out of your gardens, give your cat access to them, and keep them both safe at home.










Our installation technique, combined with advanced digital technology, can also be used to keep both your dog and cat away from bird feeding/bathing stations, ponds, waterfalls, you name it!

You dictate the rules for each pet, and we'll take it from there. Any area, small or large, near your house or in the middle of your yard, can be protected.


Can Invisible Fence® work inside my home?

Invisible Fence Brand® Indoor Solutions allows you to create pet-free areas wherever you want inside your home. No more baby gates, feeding your cat on your kitchen counters or keeping watch over the trashcan.

Our rechargeable indoor transmitter is only 5-inches and works seamlessly with our outdoor solution using our innovative Computer Collar®. It sets up in minutes and sends a signal out from its center. You adjust the signal's radius and the signal field to create your pet-free zone...and you decide which of your pets needs to stay out of each area.

The transmitter can be hidden under or behind furniture, under stairs, in-between floors or mounted on a wall. Since its boundary is adjustable, you can protect as specific an area as you'd like--your cat's food dish, an individual room, or a larger area of the house.

Invisible Fence® Brand technology offers the only indoor solution that gives the ability to create different rules for different pets.

Keep your dog away from your cat’s food dish, prevent your cat from using your favorite chair as a scratching post, and keep both of them safe at home in your yard. 

We can be as creative as you need be.


What is the difference between Invisible Fence® Brand and others?

The most obvious difference is price. The second is customer experience.

When we replace other systems with ours, pet owners admit they tried a less expensive option first, but soon discovered their pet was either afraid of its yard, still leaving its yard, or both.

Our customers say their Invisible Fence® Brand experience is worth the investment. They recognize and appreciate the value of having reliable equipment, a thoughtful design, customized training, and personal service.

This is why we are recommended by some of the most forward-thinking pet professionals in the Northwest, including veterinarians, trainers, pet resort owners and shelter staff.


How does your collar work to keep my pet in my yard?

Our Computer Collar® is the only collar on the market capable of recording your pet’s interactions with its boundaries. Monitoring your pet’s true activity during the training process tells us how well your pet understands his new rules, and allows your trainer to make gentle, timely adjustments.

Once downloaded, this data is combined with key behavioral indicators and real-time observations.
This information allows our
skilled trainers to make educated decisions about what each of your pets need to experience to make good decisions about staying in your yard or off the kitchen counters.
Our Digital Computer Collar® not only offers independent correction levels for each pet, but is the only collar that allows different deterrent levels between indoor and outdoor training objectives. This means that we can program your pet's collar to give a gentle reminder about staying out of the kitchen, but a more serious one to stay away from the street.

This unparalleled feature ensures maximum outdoor safety, indoor comfort, as well as the ability to customize what your pets need depending on the deterrent level required.


I've heard that batteries for your collar are expensive. Is that true?

As with anything, you get what you pay for. Cheaper batteries simply don't last as long as Invisible Fence® Brand Power Cap® units which could end up costing you more money in the long run and may put your pet at risk. Our sophisticated Computer Collar® requires a powerful battery to operate properly and our Power Cap® lithium is the longest-lasting and safest you can buy.

Our automated PowerCap® Plan ensures maximum reliability by providing a new lithium battery and waterproof seal at each change for less than $5.00 a month. We mail your PowerCap® at regular intervals, so all you have to do is remember to open your mail.

Don’t you wish more things worked like this?


What kind of guarantees and warranties do you offer?



Your Invisible Fence® Brand solution is backed by the strongest product warranties and performance guarantees in the industry.
 
We offer a 30-day unconditional guarantee, a one-year, money-back performance guarantee, and lifetime product warranties.


In light of current economics, I'm cautious of doing business with any company that doesn't have a track record. What's yours?

Over the years, and in much better times, we’ve seen many companies in our industry come and go. That’s nothing new.

But things have changed, and consumers are more concerned than ever about making prudent financial decisions. No one wants to do business with a company that might be here today and gone tomorrow.

Even though Invisible Fence Northwest has been serving its northwest customers since 1986, there is no guarantee that we or any company will be here five years from now.

But if track records mean anything, we can say we’ve successfully weathered many storms; mini-recessions, the dot-com bust, and 9-11 to name a few.

Thanks to solid, local ownership and prudent business decisions, we have not only survived these, but have grown to meet the needs of more than 20,000
satisfied customers and 30,000 northwest pets.


How much does Invisible Fence® Brand cost?

That’s a tough question to answer without seeing your property and understanding your goals. There are many variables to be taken into account when determining your price, such as difficulty of installation, size of your property, what electronics will best match your goals, and how many pets you would like to include.

Each system is customized to your goals, your pets, and your property.  

Invisible Fence Northwest offers many financing options. If you are interested in our same-as-cash programs, your Pet Consultant will help you find one that works best for your budget.


We want Invisible Fence® Brand, but need to save money. Do you offer a self-Install option?

We have many options for do-it-yourselfers. This allows you to own the most reliable electronics to keep your pet safe and save money. We offer DIY Kits that start as low as $599.00.

You may prefer our assisted-DIY option. This is for folks who need help with training or trickier parts of their install such as wiring the transmitter, protecting gardens or crossing the driveway. 

You can pick and choose what you want us to do for you.

All DIY options come with unlimited local phone and email support or you can visit any one of our four local offices any time you want.

Tell us what you need and the budget you’ve set aside. We’ll figure out something that works for you.

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